Getting Help.

Technical Support.

To request product support from Duxbury Systems,

Phone: +1-978-692-3000.

Fax: +1-978-692-7912

or send us mail to:

Duxbury Systems, Inc.
270 Littleton Road, Unit 6,
Westford, MA 01886.
United States of America.

Please try to have your DBT Serial Number and version available. If you are unsure of this information, it can be found on the Help: About DBT... screen

NOTE: In many cases, particularly outside North America, your Duxbury Dealer may be able to provide support.

Self Help and Internet Support Lists.

The World Wide Web:

Our World Wide Web site offers lots of information about our company, braille issues, and blindness issues. If our site doesn’t have the information you need, it’s very likely that we have a link to another site where it can be found:

http://www.duxburysystems.com

E-mail Lists:

DBT - DuxUser Discussion Group

The Duxuser forum is an Internet email listserv that is open to Duxbury users, or others potentially interested in becoming Duxbury users, for sharing of ideas and to seek advice on matters beyond routine technical support. Duxbury posts notices of interest to Duxbury users, including the electronic edition of its newsletter (Duxuser) and prompt detailed information about all releases (even minor updates), to Duxuser.

To subscribe to duxuser, send a blank message to duxuser-request@freelists.org with "subscribe" (without the quotes) in the subject line. Alternatively, one may visit www.freelists.org and subscribe, unsubscribe, or change subscription options at any time via the "login" page. List archives may also be viewed at that site.

(For support messages to be answered by Duxbury, please do not use duxuser but e-mail directly to Duxbury -- see Technical Support.)

DuxNews - Duxbury's Email Newsletter

Receive news about Duxbury Systems and our products by signing up for Duxnews -- Duxbury's email newsletter. Here's how you can join:

To subscribe to duxnews, send a blank message to duxnews-request@freelists.org with "subscribe" (without the quotes) in the subject line. Alternatively, one may visit www.freelists.org and subscribe, unsubscribe, or change subscription options at any time via the "login" page. List archives may also be viewed at that site.

(There is no need to join both Duxuser and Duxnews, because any information that we post to Duxnews would also be posted to Duxuser.)

Archives for DuxUser

Our archives are publicly available, and you don't need to be subscribed to duxuser to view them.

http://www.freelists.org/archives/duxuser/

The archives date back to July 2002.

Older duxuser messages are archived on Yahoogroups at:

http://groups.yahoo.com/group/duxuser/messages

We also have archives of the old Dotty Duck advice columns on Yahoogroups at:

http://groups.yahoo.com/group/dux101g/messages (for general users)

http://groups.yahoo.com/group/dux101t/messages (for transcribers)

To view the Yahoogroup archives you will need to sign up for a user account with Yahoo.