Getting Support

Technical Support

To request product support from Duxbury Systems:

email: support@duxsys.com
Phone: +1-978-692-3000.
Fax: +1-978-692-7912

or send postal mail to:

Duxbury Systems, Inc.
270 Littleton Road, Unit 6,
Westford, MA 01886.
United States of America.

Please try to have your DBT license number and version available. If you are unsure of this information, it can be found under Help: About DBT...

NOTE: In many cases, particularly outside North America, your Duxbury Dealer may be able to provide support.

Internet Resources

Self Help and Internet Support Lists

The Duxbury website offers lots of information about our company, braille, and blindness issues. If our site does not have the information you need, it is very likely that it does have a link to another site where that information can be found:

http://www.duxburysystems.com

E-mail Lists

DBT - DuxUser Discussion Group

The DuxUser forum is an Internet email list service that is open to Duxbury users, or others interested in becoming Duxbury users, for sharing of ideas and to seek advice on "best practices" beyond routine technical support. Duxbury posts to this forum notices of interest to Duxbury users, including the electronic edition of its newsletter, and prompt detailed information about all releases, even minor updates.

To subscribe to DuxUser, send a blank message to duxuser-request@freelists.org with the word "subscribe" (without the quotes) in the subject line. Alternatively, you may visit www.freelists.org and subscribe, unsubscribe, or change subscription options at any time via the "login" page. List archives may also be viewed at that site.

For support messages to be answered by Duxbury, please do not use DuxUser but e-mail directly to Duxbury -- see Technical Support.

DuxNews - Duxbury's Email Newsletter

Receive news about Duxbury Systems and our products by signing up for DuxNews - Duxbury's email newsletter. This is a more limited email list than DuxUser. Here is how you can join.

To subscribe to DuxNews, send a blank message to duxnews-request@freelists.org with "subscribe" (without the quotes) in the subject line. Alternatively, you may visit www.freelists.org and subscribe, unsubscribe, or change subscription options at any time via the "login" page. List archives may also be viewed at that site.

Note: There is no need to join both DuxUser and DuxNews, because information posted to DuxNews is also posted to DuxUser.

Archives for DuxUser

Our archives are publicly available, and you do not need to be subscribed to DuxUser to view them.

http://www.freelists.org/archives/duxuser/

The archives date back to July 2002.

Older DuxUser messages are archived on Yahoo-groups at:

http://groups.yahoo.com/group/duxuser/messages

We also have archives of the old Dotty Duck advice columns on Yahoo-groups at:

http://groups.yahoo.com/group/dux101g/messages (for general users)

http://groups.yahoo.com/group/dux101t/messages (for transcribers)

Note: To view the Yahoo-group archives you need to sign up for a user account with Yahoo.