The two most common problems which occur are:
1. SFAIL_DUPLICATE_LOCATION
This error means that the system you are attempting to activate, or a computer with the same name, has already been activated. If you see this error, you normally also see this message, “Two different computers on the same license cannot use the same computer/location name.”
If there is another computer that uses your Duxbury license and that has the same name as the current machine, you will get this error. Computers that use the same Duxbury license must have unique names. You will need to give your machine a different name to activate it.
Otherwise, this error can occur if you have upgraded your system in some major way without deactivating DBT first, perhaps by an update to the BIOS or by replacing your hard disk drive. In this case, the system upgrade causes your machine to appear (to the activation process) to be a new machine with the old name. In such cases, you will need to contact Duxbury or your dealer to resolve the issue. You can e-mail Duxbury at activation@duxsys.com. Please ensure you include your License Number , Computer Name, and the full details of your problem.
2. INVALID MACHINE CODE
This error normally occurs when a system has been "imaged". It is quite common for technicians to prepare a customized master version of a computer system, and copy it on to a number of other systems. If DBT has been installed on the master image, the copy protection system will fail when you attempt to activate locally.
The solution is to remove DBT from the local system you are attempting to activate, and reinstall.
If DBT is required on more than one system, you will require a network license. Please contact Duxbury Systems or your local dealer for more details.