Activation or Deactivation Error

Due to situations that cannot all be anticipated, activation errors can occur. In that case you will probably find yourself on the activation wizard Error Page. Often you will be able to recognize the problem and fix it yourself. You may notice a faulty Internet connection that you can fix, or recognize that you typed in something in error. Or, you may need help.

If you wish to request help directly from Duxbury Systems, you can do so easily by clicking the Send button on the Error page to dispatch us an email. This email will be pre-filled with information about the error that you encountered. Please, add your own notes about the specific circumstances, and include anything unusual that you observed or that you know that would help Duxbury understand your situation.

In addition, your can run Diagnostics from the wizard's Main page. From Diagnostics, you can also click on a Send button to email Duxbury the results of the diagnostic tests. Again, you should add any additional notes that you think might help.