Diagnosing Activation Problems

The screen below shows the result of running diagnostic tests. In addition to the test results, this screen provides these two commands:

View Log: This command button opens Text Edit and displays the activation log, which may assist you and Duxbury Technical Support staff to identify the problem you are having.

Send Email: If you have an email program installed, this button creates an email message addressed to Duxbury with the activation log file attached. It opens the email program window where you then need to Send the message as usual.

Image shows basic diagnostic details which will be sent to technical support at Duxbury